This document contains important information about the counselling services provided through Mindology. Should you have any questions, please reach out to us at support@mindology.hk.
This Agreement (the “Counselling Agreement”) is made on 07/11/2025 in Hong Kong between Mindology Limited (“Mindology”, “we”, “the Company”) - Company Registration number 73884215, and (the “Client”) for the provision of counselling services (“Counselling Services”) to the client through the undersigned counsellor (the “Counsellor”). We operate a counselling centre, a website, and accounts via third-party software under the operating name Mindology and domain name mindology.hk (the “Platform”).
By signing this Counselling Agreement, you acknowledge that you have read, understood, and agree to the information provided and consent to participate in Counselling Services offered by your Counsellor through Mindology.
IT IS HEREBY AGREED as follows:
(1) Assignment of the Counsellor
The Counsellor under this Counselling Agreement will be —Please choose an option—Bonnie LiCanis LinEmerald ShekJimmy WanKristin NgIndra LalMiu ChengSuzanne ShingTuna Cheung
(2) Counselling Services
Mindology’s role is limited to providing the Platform, enabling you to access Counselling Services. The Counselling Services and the therapeutic process are the responsibility of the Counsellor who provides them. Any information or treatment received from the Counsellor comes from them alone, and not from the Company.
The Counselling Services provided focus on supporting your psychological, relational, and personal wellbeing. These services include individual, couples, and family therapy, where you may discuss issues related to your emotions, relationships, life transitions, personal growth, and other non-emergency mental health concerns. The Counsellor aims to help you gain insight, develop coping strategies, and enhance your overall wellbeing and self-understanding.
While Mindology provides the Platform, it does not assume liability for the clinical judgments or therapeutic process provided by the Counsellor.
(3) Limitations of Counselling Services
The Counselling Services offered is not suitable for individuals with imminent life-threatening risks to themselves or other people, or individuals with severe psychiatric disorders. If you are considering harming yourself or others, or if you have any medical emergency, please contact your local emergency hotline immediately.
The Counselling Services do not involve medical diagnosis, pharmacological treatment, or treatment of severe psychiatric conditions, and do not substitute for medical, diagnostic, legal, or other professional services. Your Counsellor will provide referrals whenever appropriate.
(4) Confidentiality
Confidentiality is a significant component of the therapeutic relationship. Everything discussed in the session with your Counsellor is kept strictly in confidence. However, if there is convincing evidence that you (the Client) intend to harm yourself or others, the Counsellor will need to break confidentiality, or when legal requirements demand that confidential information must be revealed, by way of informing government emergency services (such as the police or hospital services), or other appropriate third party. Whenever possible, you will be informed of this.
To help protect your confidentiality during virtual Counselling Services, please participate from a private and secure location where you cannot be overheard or interrupted. If your Counsellor deems the location inappropriate, they may end or reschedule the session.
(5) Code of Ethics
The Counsellor will adhere to the code of ethics of their respective professional mental health association(s).
(6) Sessions
Each individual counselling session lasts 50 minutes. Each couples/ family therapy session lasts 75 minutes. Whether you choose to attend or not, the Counsellor will be present for the entire time of the session. If you arrive partway through your allotted time, the Counsellor will see you for the remainder of the time. Any session time that overruns beyond the scheduled duration will be charged on a prorated basis
(7) Cancellation
We understand you may need to cancel or reschedule your appointment due to unexpected circumstances. As such, please email support@mindology.hk or your Counsellor at least 24 hours prior to your appointment for cancellation or rescheduling of your appointment. Cancellations within 24 hours will incur a 100% charge. Exceptions may be made for emergencies (e.g., medical situations) at the discretion of Mindology and/or the Counsellor.
The Counsellor will give you as much notice as possible if he or she is unable to make a session. In the event that the Counsellor needs to miss your session because of any valid reason, you will be given as much notice as possible, and offered an alternative time. Sessions missed due to the Counsellor's unavailability are not charged for.
(8) Fees
Payment is due in advance of your session. Payment can be made by Visa, Mastercard, American Express via Mindology’s Platform, or through PayMe and/or bank transfer. All fees are charged in Hong Kong Dollars.
For corporate Clients only: payment for corporate-funded sessions will be arranged directly between Mindology and your employer. However, once you have used all sessions covered by your corporate quota, you may choose to continue counselling on a self-funding basis, at which point the standard payment terms will apply.
(9) Corporate Clients - Eligibility and Usage
Corporate Clients are required to provide valid staff identification to receive corporate-funded Counselling Services under the Employee Assistance Program (EAP). Only active employees are eligible for such sessions.
To protect employee confidentiality, Mindology does not disclose the names or identities of corporate Clients who have accessed Counselling Services to their employer or any third party, except as required by law or as consented under the confidentiality guidelines set out in Clause 4 of this Agreement.
In cases of misuse—such as individuals accessing Counselling Services after their employment or contract has terminated, or any individual falsifying staff identity to obtain Counselling Services—we will notify the individual of their legal liabilities. We also reserve the right to recover any financial costs incurred for Counselling Services obtained in breach of these conditions, and to inform the relevant employer if necessary.
To ensure that corporate resources are used appropriately, the Counsellor reserve the right to pause or terminate therapy in cases where there are reasonable grounds to believe that Counselling Services are being misused.
(10) In-person contact outside sessions
Should you happen to come across the Counsellor outside of your session, please be aware that you will not be greeted by him or her. This is to protect your privacy and maintain confidentiality. This is especially important if you are with other people. If you acknowledge them openly, they will respond in an appropriate and professional manner.
(11) Personal phone and all social media
Please do not invite the Counsellor to join you on any social media platforms. To protect the privacy of you and the Counsellor, sharing of personal contact information is not permitted. If you wish to contact your Counsellor, you may reach the Counsellor’s Mindology email. Furthermore, Mindology and your Counsellor will only contact you through the email or phone number you provided.
(12) Termination
You will normally know when you are ready to end the therapeutic relationship. You can address this issue with the Counsellor during a session. We ask that you give at least one weeks’ notice before finishing so that you can have the chance to discuss your decision, but there will be no pressure on you to continue with counselling.
If you have not received any Counselling Services for a period of one year from your last appointment, the therapeutic relationship will be considered concluded.
Mindology and/or your Counsellor reserve the right to terminate therapy in cases of non-payment, inappropriate behaviour, or if it is determined that your needs exceed the Counsellor’s professional scope or expertise.
(13) Recordings
Unless a written and signed consent is provided by both the Client and the Counsellor, and approved by the Company, video or audio recording of any session is strictly prohibited. This is to protect your privacy and to maintain confidentiality.
(14) Data Protection Statement
The only information Mindology keeps is the Client’s name, email, phone number, HKID, appointment dates, the Counselling Agreement, and payment record for scheduling and administrative purposes.
The Counsellor will have access to the information Mindology retrieved, in addition to information you provide through the intake form and during your counselling sessions.
The Counsellor is responsible for record-keeping, data management, and safeguarding of all information related to your counselling sessions. Your personal data will be used by the Counsellor to guide the therapeutic process and kept confidential in accordance with Clause 4 of this Counselling Agreement. The Company does not have access to the information you provide during your counselling sessions.
The Counsellor will take all reasonable steps to protect your personal information in compliance with the requirements of the Personal Data (Privacy) Ordinance.
(15) General
(a) The Counselling Agreement is to be performed in good faith by both parties.
(b) The Counselling Agreement is governed by the laws of Hong Kong.
(c) You have read and agreed to the Terms and Conditions retrieved from mindology.hk/terms-and-conditions, as well as the clauses set forth in this Counselling Agreement retrieved from https://mindology.hk/agreement/. Mindology may update the Terms and Conditions and the clauses in this Agreement from time to time; the latest versions shall prevail and apply to your use of the Platform and Counselling Services.
(d) You hereby release us and agree to hold us harmless from any and all causes of action and claims of any sort resulting from the Counselling Services or the Platform, including (without limitation) any act, omission, opinion, advice, information, and/or service of any Counsellor and/or any other content or information accessible through the Platform.
Agreed and accepted by the Client
Name :
HKID:
Email:
Phone:
Signature:
Date: 07/11/2025
*For Clients under the age of 18, a parent or legal guardian is required to sign this Counselling Agreement. Please click the box below to complete the parent/legal guardian consent.
Click here if the Client is below the age of 18
Name of Parent/ Guardian
Parent/ Guardian HKID:
Relationship to child:
Parent/ Guardian Signature:
